FAQ

Frequently Asked Questions

How does Amino App work?

You choose where you want to workout. It can be your building/community gym, a park, your office or even your home. If choose to workout in a gym, please ensure that external trainers are permitted to enter. Please note that we do not cover any entry fees for gyms/fitness centers.
Our trainers are available from 6am to 12am seven days a week. You can book up to 4 weeks in advance once agreed with your trainer. The earliest you can book a trainer is with 4 hours notice.
To make your first booking, follow these steps:
1. Download and register on the app
2. On the main screen, select 'Personal Training'
3. Next, select your workout location
4. Choose the date/time and your preferred trainer
5. Purchase a package that suits you (they range from 1 - 16 sessions)
6. Click Book!

Please allow push notifications so we can inform you when your booking is confirmed and send you workout reminders.
Absolutely! You can search for a specific trainer by going to 'Find Your Trainer' in the Main Menu.
We work with a large number of trainers and do our best to make sure there is always someone avialable. Occassionally during peak hours, there may not be anyone aviallable. If that happens, please try selecting a different time. You can also send us a "Fitness Consultation" request and we'll get in touch within 24hrs.
Unfortunately, that's not possible at the moment. We are working to add this soon.

If you want to change the location of your workout, please contact your trainer to see if they can meet you there. Note that trainers cover specific areas of Dubai and may not be able to come to the new location.

If you want to change the workout date, time, or trainer, then you need to cancel your workout from 'My Bookings' > 'Upcoming' and book a new workout.
Liked one of our trainers? That’s great! There are two ways you can rebook:

1. Go to your past booking in the 'My Bookings' screen. Find your previous workout with the trainer and click the 'Rebook' button. That will take you to the Bookings Summary screen where you only need to confirm the new date/time of your workout. All the other details will be identical to your previous booking.

2. You can find a trainer directly from the 'Find Your Trainer' screen in the Main Menu. Select your prefered trainer and the workout details before confirming your booking.

Before your workout

All you need to bring is a towel and water. Our trainers will bring their own equipment and make use of what is available at the location.
Our trainers will call you before your session to confirm the location. You can inform them then of any health conditions/injuries. You can also add notes to your booking prior to sending it.
When your workout request is confirmed by a trainer then:

1. Your workout will appear under the 'Upcoming' tab in your 'My Bookings' screen. The workout details will include the trainers name and telephone number.
2. Your trainer will contact you to introduce themselves and get any additional details they need.
3. You will receive two reminders on your phone: the first is 12hrs prior to your workout and the other is 2hrs prior (please ensure you allow push notifications in the app).
Each workout lasts for 1 hour. However, the trainer may extend the workout at their discretion.

Trainers

The majority have advanced qualification that you can view on their profiles. They all have a minimum of Level 3 Personal Trainer Diploma or equivalent.
All our trainers go through a thorough screening process to ensure that they have the appriopriate qualifications and the right attitute. It is very important that all our trainers reflect the core values of Amino.

Payments & Pricing

All payments are made via credit/debit card or Apple Pay. We do not accept cash.
Absolutely. You have the option to save your card details for future purchases. Your card details are stored with our payments partner, Payfort. Payfort is certified to the latest PCI DSS standards. We do not store any of your card details. Please see our Privacy Policy for details.
You can update your card details at any time from the 'Settings' menu. Swipe left on a card to delete it.

Amino Packages

We have four great value packages that range from 4 - 16 sessions. Pick the one that suits you best.

The Starter Pack - 4 sessions
The Active Pack - 8 sessions
The Athlete Pack - 12 sessions
The Transformation Pack - 16 sessions

One of the best features of our packages is that you can book multiple trainers until you find the perfect match!
You have two options:

1. Go to the Main Menu and select 'Pricing & Packages'. Then choose the pack you want and pay.
2. When you select your all booking details and reach the Bookings Summary screen, you'll have the option to buy a package.
All our packages are valid for 90 days. Credits cannot generally be extended beyond the 90 day term. We can make exceptions on a case by case basis.
Yes! You can book as many trainers as you like until you find the right one for you. We believe that the relationship you have with your trainer is essential to your success. You need to enjoy the time you spend together, not dread it 🙂
Yes, your Amino Plan will renew automatically every month unless you cancel your plan. Payment is taken on the first day of your billing cycle.

Cancellation & Refund Policy

You can cancel any workout by following these simple steps: Go to 'My Bookings' > open the 'Upcoming' tab > find the booking you would like to cancel > click 'Cancel'.
Depending on how close to the workout you cancel, cancellation fees may apply (see 'Are there any cancellation fees?')
No cancellation fees apply if:
You cancel your workout up to 12 hours before the start time.
You sent a workout request but it hasn't been confirmed by the trainer. Cancellation fees apply if:
You cancel a confirmed workout less than 12 hour prior to the start time.

The cancellation fee is one credit.

Our "We Workout" Referral Program

Yes we do! It's very simple.
1. Your personal Referral Code is in the app's Main Menu under 'Get a FREE Session'
2. You share the code with your friends and family by clicking the share button.
3. When someone buys a package using your code, they get 10% off and you get a free workout credit.
A Referral Code can only be used if you're a first time user of Amino App. If you are a first time user and the error presists, please get in touch on: info@aminoapp.com.

Giving Feedback

We love feedback. The more we get, the better we make the app for you. As a first step, we ask you to rate your trainer immediately after your workout. For any other feedback/suggestions, please use the 'Support/contact' option in the Main Menu. Otherwise, you can email us directly on info@aminoapp.com or message us on social.