Frequently Asked Questions
How does Amino App work?
The earliest you can book a personal trainer is with 4 hours notice.
1. Download and register on the Amino App.
2. On the main screen, select the type of workout you wish to do.
3. Next, select your workout location (our fitness trainers will contact you before the workout to confirm the exact location).
4. Choose the date/time and your preferred personal trainer.
5. Confirm the workout details including your payment method (either Pay-As-You-Go or an Amino Plan) and finalize your booking.
Please allow push notifications so we can inform you when your booking is confirmed and send you workout reminders.
Alternatively, you can search for a specific trainer by selecting 'Find a Trainer' in the Main Menu.
Our team is constantly growing as we recruit amazing new trainers.
If you want to change the workout date, time or trainer then you need to cancel your workout from 'My Bookings' > 'Upcoming' and book a new workout.
1. Immediately after completing your workout, your trainer will mark the workout as 'Complete' and you will receive a notification on your phone. By clicking the notification, you will be taken to a screen where you can rate your trainer and immediately rebook him/her.
2. Go to 'My Bookings' > 'Past' > find the workout with the trainer you want to rebook > click the 'Rebook' button. That will take you to the Bookings Summary screen where you only need to confirm the new date/time of your workout. All the other details will be identical to your previous booking.
3. You can find a trainer directly from the 'Find a Trainer' feature in the Main Menu. Select your prefered trainer and confirm all the workout details before confirming your booking.
Please note that the only payment method for 2-on-1 workouts is Pay-As-You-Go. We are working on introducing Amino Plans for 2-on-1 workouts.
Before your workout
1. Your workout will appear under the 'Upcoming' tab in your 'My Bookings' screen. The workout details will include the trainers name and telephone number.
2. If you booked your workout more than 12hrs in advance, you will receive two reminders on your phone: one 12hrs before your workout and another 2hrs before (please ensure you allow push notifications in the app). If your workout is within 12hrs, then you will receive one reminder 2hrs before.
3. On the day of your workout, our trainer will contact you to confirm the exact location.
Payments & Pricing
Our plans are also incredibly flexible; you can book any type of workout with any trainer. This way you can mix up your workouts to keep things exciting or keep training with your favorite trainer! And if you run out of credits, you can book additional workouts at the same rate as your plan by using the Pay-as-you-go option!
That's a great problem to have! If you use up your credits, you simply book your next workout using the Pay-As-You-Go option. The rate will be the same as your plan. E.g. You’re on the Amino-8 plan and use up your credits. You can buy additional Pay-As-You-Go single sessions for AED 225 instead of the standard rate AED 275.
Cancellation & Refund Policy
Depending on how close to the workout you cancel, cancellation fees may apply (see 'Are there any cancellation fees?')
You cancel your workout up to 12 hours before the start time.
You sent a workout request but it hasn't been confirmed by the trainer.
Charges apply if:
You cancel a confirmed workout less than 12 hour prior to the start time.
The cancellation fee is the full price of your workout (if you booked using an Amino Plan, a credit will be deducted from your plan.)
Referral Scheme & Promo Codes
1. Your personal Referral Code is in the app's Main Menu under 'Get AED100 Off'
2. You share the code with your friends by clicking the share button.
3. Your friends then use your Promo Code when they book their first workout on Amino. Once they complete their workout, you get credit for the referral.
4. For every 3 successful referrals, you will receive a AED100 discount via a Promo Code emailed to you.
Amino Plan Codes: You can enter these when you select the plan you want to purchase.
Pay-As-You-Go Codes: Enter these on the booking summary screen before confirming your next booking.
Important note: make sure to enter the codes in capital letter with no spaces.